Return and Refund Policy

Thank you for shopping with Eyzaaro.com. We are committed to ensuring that you're fully satisfied with your purchase. Should you need to return an item or request a refund, please refer to our policy below.

1. Returns

1.1 Return Eligibility

You can return items within 14 days of receiving them as long as they are unused, in the original packaging, and in a condition suitable for resale. Items must not be damaged or modified in any way.

1.2 Items That Cannot Be Returned

The following products are non-returnable:

Custom-made or personalized items
Sale or clearance products
Perishable items

1.3 How to Return an Item

To start the return process, follow these steps:

Get in touch with us at Eyzaaro@hotmail.com or call +44 7878 760396 to receive a Return Merchandise Authorization (RMA) number.
Pack the item securely, ensuring all original packaging and accessories are included.
Send the item back to us at:

Eyzaaro Ltd
Flat 351, 3 Stillwater Drive
Manchester, England
M11 4TE
United Kingdom

1.4 Return Shipping Costs

Unless the product is defective or we made an error with your order, return shipping costs are the responsibility of the customer. We advise using a tracked shipping service for safe delivery.

2. Refunds

2.1 Refund Processing

After we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued back to the original method of payment.

2.2 Partial Refunds

Partial refunds may be issued if:

The returned item has signs of use or is not in its original condition.
The item is returned after the 14-day return window.

3. Exchanges

3.1 How to Exchange Items

If you'd like to exchange an item for a different size, colour, or style, please follow the return process to send the original item back and then place a new order for the replacement.

4. Faulty or Incorrect Items

4.1 Reporting Problems

If your item is faulty or you received the wrong product, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including shipping fees.

5. Contact Information

For any questions or concerns regarding returns or refunds, please reach out to us at:

Email: Eyzaaro@hotmail.com
Phone: +44 7878 760396